FAQs
At House of Heels, we’re all about personal service and making your shopping experience feel as fabulous as the shoes you choose. Whether you’re browsing online or visiting our Westbourne boutique, we’re always happy to help you find the perfect fit. Here's some of the Frequently Asked Questions to help you on the way to selecting the right pair of shoes.
1. What brands does House of Heels Shoe Boutique stock?
We stock a curated range of European comfort and fashion brands including Bioeco by Arka, Capollini, Caprice, Carmela, Lunar, Marco Tozzi, NeroGiardini, Oh my sandals, Pascucci, Peter Kaiser, Tamaris, Xti and more. Each brand is chosen for quality, comfort and style. See more about the brands we stock on our brands page.
2. Do you sell women’s shoes online in the UK?
Yes - you can shop our full collection online at houseofheels.co.uk with fast UK delivery.
3. Where is House of Heels Shoe Boutique located?
Our shoe boutique is located at 82A Poole Road, Westbourne, Bournemouth, BH4 9DZ, serving Bournemouth, Poole, Christchurch, Wimborne and surrounding areas. See a map,
4. Do you offer comfortable footwear for everyday wear?
Yes - we specialise in comfort brands such as Caprice (Airmotion/Climotion), Tamaris (Touch It), Marco Tozzi (Feel Me) and Bioeco Soft Step, all perfect for all-day comfort.
5. Do you sell shoes for weddings, events and Mother of the Bride?
Absolutely. We offer elegant shoes and sandals and matching handbags from brands like Peter Kaiser, Bioeco, Caprice and Marco Tozzi, ideal for weddings, cruises and special occasions.
6. Do you stock warm-lined winter boots?
Yes - our winter range includes warm-lined and TEX water-resistant boots from Caprice, Tamaris, XTI and Lunar, perfect for cold weather.
7. Do you sell comfortable fashion trainers?
Yes - we stock supportive trainers from Caprice, XTI, Marco Tozzi, Tamaris and Lunar, ideal for everyday walking and travel.
8. Do you offer wide-fit shoes or stretch boots?
Yes - many of our brands include G-width fit, H width, stretch shafts, or naturally roomier designs. We’re happy to help you find the best fit.
9. Are your shoes true to size?
Most styles fit true to size, but some vary by brand. We include sizing notes on each product page and are always happy to advise in-store or online. Please view our sizing guide.
10. What are the best sandals for summer from brands like Caprice, Tamaris, Lunar and Oh My Sandals?
The best sandals for summer are lightweight, breathable and comfortable for all-day wear. Brands like Caprice, Tamaris, Lunar and Oh My Sandals offer a wide range of stylish options, including flat sandals, wedge sandals and sliders, perfect for holidays, everyday wear and warm-weather styling.
11. Are wedge sandals from Marco Tozzi, Xti and Carmela comfortable for all-day wear?
Yes, wedge sandals from Marco Tozzi, Xti and Carmela are designed to provide height with stability, making them a comfortable alternative to traditional heels. With cushioned footbeds and supportive soles, they are ideal for long summer days, travel and everyday wear.
12. What is the difference between flat sandals, heeled sandals and slider sandals?
Flat sandals offer maximum comfort for everyday wear, heeled sandals provide elevation for more dressed-up looks, and slider sandals are easy slip-on styles perfect for casual outfits and holidays. Each style suits different occasions depending on comfort and styling needs.
13. Are slider sandals from Oh My Sandals and Tamaris good for holidays and everyday wear?
Yes, slider sandals from Oh My Sandals and Tamaris are perfect for holidays, beach days and casual summer wear. Their slip-on design, lightweight feel and cushioned soles make them an easy and practical choice for everyday comfort.
14. Which brands offer the most comfortable sandals for walking, such as Caprice or Lunar?
Caprice and Lunar are well known for comfortable ladies shoes, including sandals designed for walking. Features such as cushioned footbeds, flexible soles and breathable materials make them ideal for all-day wear.
15. What are the best ladies trainers for summer from brands like Marco Tozzi, Tamaris and Xti?
The best ladies trainers for summer are lightweight, breathable and easy to style. Marco Tozzi, Tamaris and Xti offer fashionable trainers and sneakers with cushioned insoles and modern designs, perfect for everyday wear and holidays.
16. What is the difference between fashion sneakers and everyday trainers?
Fashion sneakers focus on style, often featuring metallic finishes, textures or embellishments, while everyday trainers prioritise comfort and practicality. Many modern styles combine both, offering comfort with a stylish edge.
17. Are fashion sneakers from Carmela and Marco Tozzi suitable for smart-casual outfits?
Yes, fashion sneakers from Carmela and Marco Tozzi are perfect for smart-casual styling. Their premium materials and refined designs allow them to be paired with dresses, tailoring or denim for an elevated everyday look.
18. Which brands offer the most comfortable ladies shoes for everyday wear, including trainers and sneakers?
Brands such as Caprice, Tamaris, Lunar and Marco Tozzi are known for comfortable ladies shoes. They combine cushioned insoles, flexible soles and lightweight designs to support all-day wear.
19. What are the best wedding shoes from brands like Peter Kaiser, Capollini and Pascucci?
Peter Kaiser, Capollini and Pascucci are excellent choices for wedding shoes, offering elegant heels, slingback pumps and refined court shoes. These brands focus on comfort, premium materials and timeless styling, perfect for special occasions.
20. Which brands offer elegant wedding guest shoes and event shoes for summer occasions?
For wedding guest shoes and event shoes, brands like Peter Kaiser, Capollini, Tamaris and Marco Tozzi offer a wide range of stylish options including heels, heeled sandals and slingbacks suitable for summer events.
21. Are slingback pumps from Peter Kaiser and Capollini a good choice for weddings and events?
Yes, slingback pumps from Peter Kaiser and Capollini are a popular choice for weddings and events. They offer a secure fit, elegant design and breathable feel, making them ideal for day-to-evening occasions.
22. What are the best mother of the bride shoes for comfort and style?
The best mother of the bride shoes combine elegance with comfort. Look for low heeled pumps, slingbacks or block heels from brands like Peter Kaiser, Capollini and Tamaris for all-day wearability.
23. What shoes should I wear to a summer event or special occasion?
For summer events, choose from heeled sandals, court shoes, slingbacks or elegant wedges. These styles offer both style and comfort, making them ideal for weddings, parties and formal occasions.
24. What are the best cruise shoes and holiday shoes?
The best cruise shoes include flat sandals, sliders, trainers and wedges. Brands like Lunar, Oh My Sandals and Caprice offer comfortable and versatile styles perfect for travel, sightseeing and evenings out.
25. Which shoes should I pack for a summer holiday, including sandals, trainers and wedges?
A good holiday shoe selection includes flat sandals, wedge sandals, fashion trainers and a pair of event shoes. This ensures you have options for daytime exploring, beachwear and evening occasions.
26. Are ballet pumps and low heeled pumps comfortable for everyday wear?
Ballet pumps and low heeled pumps from Caprice and Tamaris are designed for comfort and everyday wear. They often feature cushioned insoles and flexible soles, making them ideal for work and casual use.
27. What is the difference between pumps, court shoes and slingback pumps?
Pumps are a general term for slip-on shoes, court shoes are typically closed styles with a heel, and slingback pumps feature an open back with a strap. Each style offers different levels of formality and comfort.
28. Which brands offer stylish and comfortable court shoes for work and events?
Peter Kaiser, Capollini, Tamaris and Caprice all offer court shoes that combine style with comfort. These are ideal for both professional settings and formal occasions.
29. What are the benefits of Italian shoes and artisan shoes from brands like Pascucci and NeroGiardini?
Italian shoes from brands like Pascucci and NeroGiardini are known for their craftsmanship, premium leather and attention to detail. Artisan shoes offer superior quality, comfort and timeless style.
30. Are Italian loafers and leather shoes a good choice for summer styling?
Yes, Italian loafers and leather shoes are perfect for summer. They are breathable, stylish and versatile, making them ideal for smart-casual outfits and everyday wear.
31. Are loafers from Pascucci and Marco Tozzi suitable for summer and smart-casual outfits?
Yes, loafers from Pascucci and Marco Tozzi are ideal for summer styling. They offer a polished look while remaining comfortable, making them perfect for both casual and smart outfits.
32. What are the benefits of wedge sandals and wedges compared to traditional heels?
Wedge sandals provide better weight distribution and stability compared to traditional heels. This makes them more comfortable for long wear while still offering height and style.
33. Where can I buy ladies trainers, sandals and comfortable ladies shoes in Bournemouth and Westbourne?
You can shop a wide range of ladies trainers, sandals and comfortable ladies shoes at House of Heels in Westbourne, Bournemouth, or online across the UK.
34. Which brands do House of Heels stock?
House of Heels offers a curated selection of leading European brands including Caprice, Peter Kaiser, Tamaris, Marco Tozzi, Pascucci, NeroGiardini, Capollini, Lunar, Oh My Sandals, Carmela and Xti, providing stylish and comfortable footwear for every occasion.
35. Do you stock vegan shoes?
Yes - several styles from XTI, Tamaris, Marco Tozzi and selected Caprice boots are vegan-friendly. Look for “vegan” in the product description.
36. Do you sell matching shoes and handbags?
Yes - especially from Peter Kaiser and Caprice, where many shoes have coordinating evening bags ideal for weddings and events.
37. Do you offer UK delivery?
Yes - we deliver anywhere in the UK. Delivery options and times are listed at checkout. Please see our delivery page.
38. What is your returns policy?
We offer easy returns and exchanges within our standard return period, whether you ordered online or purchased in-store. Full details are available on our returns page.
39. Can I visit the boutique to try shoes on?
Of course! Our Westbourne shoe boutique is open Monday to Saturday, 9.30am to 5pm, and our team is always happy to help with fit and styling. We look forward to seeing you.
40. How can I contact House of Heels?
You can contact us on 01202 761984 Monday to Saturday, 9.30am to 5pm, email at hello@houseofheels.co.uk, or message us using the Chat button on this website or on social media on Instagram or Facebook @houseofheelsboutique.
We’re always here to help.