FAQs
At House of Heels, we’re all about personal service and making your shopping experience feel as fabulous as the shoes you choose. Whether you’re browsing online or visiting our Westbourne boutique, we’re always happy to help you find the perfect fit. Here's some of the Frequently Asked Questions to help you on the way to selecting the right pair of shoes.
1. What brands does House of Heels Shoe Boutique stock?
We stock a curated range of European comfort and fashion brands including Caprice, Tamaris, Marco Tozzi, XTI, Lunar, Bioeco by Arka, Peter Kaiser, Alma en Pena, Oh My Sandals, Carmela, HB Shoes and more. Each brand is chosen for quality, comfort and style. See more about the brands we stock on our brands page.
2. Do you sell women’s shoes online in the UK?
Yes - you can shop our full collection online at houseofheels.co.uk with fast UK delivery.
3. Where is House of Heels Shoe Boutique located?
Our shoe boutique is located at 82A Poole Road, Westbourne, Bournemouth, BH4 9DZ, serving Bournemouth, Poole, Christchurch, Wimborne and surrounding areas. See a map,
4. Do you offer comfortable footwear for everyday wear?
Yes - we specialise in comfort brands such as Caprice (Airmotion/Climotion), Tamaris (Touch It), Marco Tozzi (Feel Me) and Bioeco Soft Step, all perfect for all-day comfort.
5. Do you sell shoes for weddings, events and Mother of the Bride?
Absolutely. We offer elegant shoes and sandals and matching handbags from brands like Peter Kaiser, Bioeco, Caprice and Marco Tozzi, ideal for weddings, cruises and special occasions.
6. Do you stock warm-lined winter boots?
Yes - our winter range includes warm-lined and TEX water-resistant boots from Caprice, Tamaris, XTI and Lunar, perfect for cold weather.
7. Do you sell comfortable fashion trainers?
Yes - we stock supportive trainers from Caprice, XTI, Marco Tozzi, Tamaris and Lunar, ideal for everyday walking and travel.
8. Do you offer wide-fit shoes or stretch boots?
Yes - many of our brands include G-width fit, H width, stretch shafts, or naturally roomier designs. We’re happy to help you find the best fit.
9. Are your shoes true to size?
Most styles fit true to size, but some vary by brand. We include sizing notes on each product page and are always happy to advise in-store or online. Please view our sizing guide.
10. Do you stock vegan shoes?
Yes - several styles from XTI, Tamaris, Marco Tozzi and selected Caprice boots are vegan-friendly. Look for “vegan” in the product description.
11. Do you sell matching shoes and handbags?
Yes - especially from Peter Kaiser and Caprice, where many shoes have coordinating evening bags ideal for weddings and events.
12. Do you offer UK delivery?
Yes - we deliver anywhere in the UK. Delivery options and times are listed at checkout. Please see our delivery page.
13. What is your returns policy?
We offer easy returns and exchanges within our standard return period, whether you ordered online or purchased in-store. Full details are available on our returns page.
14. Can I visit the boutique to try shoes on?
Of course! Our Westbourne shoe boutique is open Monday to Saturday, 9.30am to 5pm, and our team is always happy to help with fit and styling. We look forward to seeing you.
15. How can I contact House of Heels?
You can contact us on 01202 761984 Monday to Saturday, 9.30am to 5pm, email at hello@houseofheels.co.uk, or message us using the Chat button on this website or on social media on Instagram or Facebook @houseofheelsboutique.
We’re always here to help.